1. Order Cancellation Policy

Orders can be cancelled within 24 hours of placement.

After 24 hours, cancellation may not be possible if the order has already been processed, packed, or shipped.

To request a cancellation, please contact us at:

📧 support@usa.kashipratikk.com

If the cancellation is approved, the refund will be processed within 7 business days to the original payment method used for the order.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

2. Refund & Return Policy

We carefully inspect and pack our Banarasi sarees before shipping. However, we accept returns or refunds in the following situations:

Eligible for Refund/Return

• Wrong product received
• Damaged product received
• Genuine manufacturing or product defect

Any damage or defect must be reported within 48 hours of delivery.

Mandatory Unboxing Video: For any claim involving a damaged, defective, or incorrect product, a continuous unboxing video is mandatory. The video must clearly show the unopened package, shipping label, complete unboxing process, and the product received.

Claims submitted without a valid unboxing video may not be eligible for a return, replacement, or refund.

Not Eligible for Refund/Return

• Sarees that have been worn, washed, altered, or damaged after delivery
• Custom-made or made-to-order sarees
• Change of mind or personal preference
• Minor color differences caused by screen settings or lighting
• Natural variations in color, weave, texture, zari, or finishing that may occur in handwoven Banarasi sarees

3. Return Process

To initiate a return, contact us at support@usa.kashipratikk.com within the applicable reporting period.

Please provide your order number, clear photographs of the product and packaging, and the required unboxing video.

Do not send the product back without receiving return approval from Kashipratikk.

If the return is approved, we will provide the return instructions and return address by email.

The product should be returned in its original condition and packaging, wherever applicable.

Return Shipping

For approved returns, return shipping arrangements will depend on the reason for the return.

If the return is due to a wrong product or an issue attributable to Kashipratikk, we will determine the appropriate return-shipping arrangement on a case-by-case basis.

For other approved returns, the customer may be responsible for return shipping costs.

4. Refund Processing

Refunds will generally be processed within 7 business days after the returned product has been received and inspected, where a return is required.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Shipping charges, customs duties, taxes, or other third-party charges may not be refundable where applicable.

5. Special & Bulk Orders

Custom, made-to-order, wedding, or bulk orders may have separate cancellation, return, and refund terms. These terms may be communicated before the order is confirmed.

6. Contact Us

For cancellation, return, or refund-related questions, please contact us:

📧 support@usa.kashipratikk.com

🌐 usa.kashipratikk.com