Last Revised: September 2026

At Kashipratikk, we carefully inspect and pack our Banarasi sarees before shipping. As our orders are shipped internationally from India to the USA, returns are subject to the conditions below.

1. Eligible Returns

A return, replacement, or refund may be considered if:

• The wrong saree was received
• The saree arrives damaged
• The saree has a genuine manufacturing or product defect

Any issue must be reported within 48 hours of delivery.

2. Mandatory Unboxing Video

For any claim involving a damaged, defective, or incorrect product, a continuous unboxing video is mandatory.

The unboxing video must clearly show:

• The unopened package before opening
• The shipping label/order details
• The complete opening and unboxing process
• The saree and the reported issue

Claims without a valid unboxing video may not be eligible for a return, replacement, or refund.

3. Non-Returnable Situations

Returns or refunds are generally not accepted for:

• Change of mind
• Personal preference
• Sarees that have been worn, washed, altered, or damaged after delivery
• Custom-made or made-to-order sarees
• Minor color differences caused by screen settings or lighting
• Natural variations in handwoven texture, weave, zari, color, or finishing
• A product that matches the listing but is no longer wanted by the customer

4. Reporting a Problem

Customers must contact us within 48 hours of delivery.

Please provide:

• Order number
• Clear photographs of the saree and packaging
• Required unboxing video
• Description of the issue

📧 support@usa.kashipratikk.com

5. Return Authorization

Please do not send any product back without receiving approval from Kashipratikk.

If a return is approved, the return instructions and return address will be provided privately by email.

6. Return Shipping

For approved returns, return shipping arrangements will depend on the reason for the return.

If the return is due to a wrong product or an issue attributable to Kashipratikk, the appropriate return-shipping arrangement will be determined on a case-by-case basis.

For other approved returns, the customer may be responsible for return shipping costs.

7. Product Inspection

Returned products may be inspected after they are received.

The product should be returned in its original condition and packaging, wherever applicable.

8. Refunds & Replacements

Depending on the circumstances, an approved claim may result in:

• Replacement of the product, subject to availability; or
• Refund of the eligible purchase amount

Approved refunds will generally be issued to the original payment method used for the purchase.

Refund processing may take up to 7 business days after approval and inspection, where applicable. The actual time for the refund to appear may vary depending on the payment provider or bank.

9. Special & Bulk Orders

Custom, made-to-order, wedding, or bulk orders may have separate return, cancellation, and refund terms that will be communicated before the order is confirmed.

10. Contact Us

For return or refund requests, please contact us:

📧 support@usa.kashipratikk.com

🌐 usa.kashipratikk.com